Support
Answers first. If yours isn't here, email us.
What's the difference between following and favourite?
Following a team (filled star) puts its games in your Following tab, quietly. A favourite (heart) also sends you alerts for every game it plays. Tap the star next to a team to go from not following, to following, to favourite.
Which alerts can I get?
Kick-off, lineups, goals, red cards, half-time and full-time, and penalty shoot-outs. Switch each one on or off in Settings → Notifications → Soccer.
Why did I get an alert for a team I only follow?
When two teams you follow play each other, that game alerts you too. You can turn this off in Settings → Notifications → Soccer. Ringing the bell on any game gets you its alerts as well.
How quickly do goal alerts arrive?
Usually within a minute of the goal. Tally checks games that are on every 30 seconds, and the match data itself can run a little behind the broadcast.
How do I change when the Live Activity starts?
Settings → Notifications → Soccer → Live Activity: at kick-off, 15 or 30 minutes before, an hour before, or off. It shows your favourite teams' games and goes about 15 minutes after full time.
Do I need an account?
No. Every alert works without one. Sign in with Apple (Settings → Account) only adds syncing your follows and settings between your devices.
How do I delete my data?
If you signed in, Settings → Account → Delete account. If not, delete the app; the server's record of your phone goes after 90 days, or sooner if you email us. The privacy page has the details.
Get in touch
Email support@tally-app.download. It helps to say which iPhone and iOS version you're on, and what you saw.